Refund & Cancellation Policy
This policy explains cancellations and refunds on the StoresWiki Mart marketplace operated by StoresWiki LLC.
1. Cancelling an order
You may cancel an order before the Store confirms or begins preparing it at no charge. Once a Store has accepted and started preparing perishable goods, cancellation may not be possible. Cancellation options are shown in the app based on the order's current status.
2. Refund eligibility
You may be eligible for a full or partial refund if an order is not delivered, items are missing, the wrong items are delivered, or products arrive damaged or unsafe. Report issues promptly through the app or to [email protected] with your order number and, where helpful, a photo.
3. How refunds are issued
Approved refunds are returned to your original payment method or, where applicable, credited to your StoresWiki Mart wallet. The time for funds to appear depends on your payment provider, typically a few business days.
4. Store responsibility
Because Stores are independent sellers, refund decisions may involve the Store. StoresWiki LLC facilitates fair resolution between you and the Store.
5. Contact
For any refund or cancellation question contact StoresWiki LLC at [email protected] or +39 3513762924.